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FAQ

Product & Customization

What types of wall coverings do you offer?

Wall Covering Solution(WCS) offers a wide range of wall coverings, such as in material we have vinyl wallpaper, pvc wall coverings, fabric wall coverings, grasscloth wall coverings, paper wall coverings etc, modern wallcoverings, textured wallcoverings, decorative wall coverings,custom wallcoverings, luxury wallcoverings,luxury vinyl wallpaper, type 2 vinyl wallcoveringin style and design, we can support your business in both home and commercial project.

Can customize the design or size supported?

Yes, customized design and size are both supported. WCS with its professional design and R&D team will evaluate with your requirements or drawings to make personalized customization.

Do you provide samples?

Yes, Samples are available which you can experience the texture and quality before ordering. WCS generally offer standard samples free of charge, while customized samples may require a fee, which can be refunded once the order is confirmed.

What’s your minimum order quantity (MOQ)?

WCS standard MOQ is usually 1 roll for sample and 50 rolls for bulk orders, it also depending on the design and material.

Where can your wall coverings be used?

Our wall coverings can be used in a wide range of spaces, including homes, hotels, offices, restaurants, commercial buildings, and other interior decoration projects.

Can your wall coverings be used in humid areas such as bathrooms?

Our main product Vinyl wallcovering are perfect for humid area, we have one of the best vinly wallpaper,it is vinly coated wallpaper, with perfect home renovation materials, we can give you instructions for vinly wallpaper installation and vinly wallpaper removal, you can do it yourself.

Which countries do you export to?

WCS has been grown rapidly in the last few years and we have been exported to more than 30 countries including USA, Europe, Southeast Asia, and South America.

Price and Payment

How can I get a quotation?

You can send us the product name, quantity, and specifications, and WCS will be at your service of 7x24hours. Welcome to contact WCS at any time you needed.

What is your payment terms?

Usually we accept T/T payment but wire transfer and L/C are also available for WCS.

Do you offer discounts for bulk orders?

Yes, we offer competitive prices and special discounts depends on the material and design for large volume orders, especially WCS self-owned commercial vinyl wallcoverings.

Shipping & Delivery

What are your shipping options?

WCS has established long-terms with shipping agents, which supports to arrange shipment in a very competitive price, shipment by sea, air, or express (DHL, FedEx, UPS)are all available, depending on your preference.

What is the production lead time and delivery time?

It depends on the design and order quantity, usually the production lead time is typically 7–15 days, and if WCS self-owned vinly wallpaper, we always have stock which can be shipped right after the order settled.

How do you package the products?

We use export-standard cartons or wooden cases with WCS logo to ensure safe delivery.

After-Sales & Support

What should I do if there is a quality issue?

Don not worry about quality issues—if the issue is caused by WCS side, we will reproduce or replace the defective products, if it is WCS self-owned vinly wallcoverings products, we can shipped in 1-2 days.

Do you provide warranty or technical support?

Yes, after-sales support and technical guidance throughout the installation and use process are all available for WCS.

How do you handle complaints or claims?

WCS highly values every customer’s feedback and is always committed to thoroughly investigating it and providing appropriate solutions in a timely manner.

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